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What is RTS?
Government of Khyber Pakhtunkhwa approved Good Governance Policy, documented as “Good Governance Strategy”. The Strategy was framed, on the basis of assessment made by Post Crises Need Assessment (PCNA) Survey Report, 2010. Improved service delivery is one of the core area of Good Governance, envisaging an institutional mechanism, to facilitate, sensitize, coordinate and monitor the services delivery including capacity building of service providers, access of citizens to public services. It includes delivery of public services within prescribed time, with quality, and in a transparent manner.
The Right to Public Services (RTS) Commission was established under an Act of Provincial Assembly in 2014. RTS Rules, 2014 framed and amended. Rules were framed to implement the provisions of the Act.
The Khyber Pakhtunkhwa Right to Public Services Commission, as per provisions of Section 27 of the Khyber Pakhtunkhwa Right to Public Services Act, 2014, may frame regulations, not inconsistent with the Act and Rules.
Accordingly RTS Commission, vide powers vested under Section 27 of the Act, framed the Khyber Pakhtunkhwa Right to Public Services Commission Conduct of Business Regulations, 2018, the Khyber Pakhtunkhwa Right to Public Services Employees (Terms and Conditions of Services) Regulations, 2018 and the Khyber Pakhtunkhwa Right to Public Services Commission Steering Committee Regulations, 2018.
The spirit and aim of Khyber Pakhtunkhwa Right to Public Services Act, 2014 and establishment of Khyber Pakhtunkhwa Right to Public Services Commission is to enable the citizens of Khyber Pakhtunkhwa to avail time-bound, notified public services from public entities in a transparent and efficient manner as a matter of right and to hold the public functionaries accountable, for lapses such as refusal, delay, deficiency or lack of transparency in providing such public services.
